Systems Administrator

As a leading provider of credit protection, insurance, warranty, and specialty underwriting products, Fortegra™ offers consumers relief from life’s inevitable setbacks. No matter the issue – from a lost cell phone to car trouble, appliance failures to job loss – we deliver unequaled value without forcing your customers to jump through the hoops typically associated with traditional insurance and protection programs.

Responsible for ensuring proper server, network, and workstation operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual to provide in-person, hands-on help at the desktop level. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

* Install, configure, test, maintain, monitor, and troubleshoot servers, and end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. * Install, configure, test, maintain, monitor, and troubleshoot routers, switches, firewalls, and VPN devices. * Plan and execute Backup/Restore procedures for servers and network equipment. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Perform hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * Test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups to help requests. * Develop help sheets and frequently asked questions lists for end users. * Perform on-site analysis, diagnosis, and resolution of complex server and desktop problems and recommend and implement corrective solutions, including off-site repair for remote users as needed. * Collaborate with LAN technicians/Systems Administrators to ensure efficient operation of the company's desktop computing environment. * Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order. * Prepare tests and applications for monitoring server and desktop performance, then provide performance statistics and reports. * Develop and maintain an inventory of all server, workstation, network, security devices and peripheral equipment. * If necessary, liaise with third-party support and equipment vendors. * Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.

* Bachelor’s degree is related field or equivalent work experience * 5 plus years’ experience installing, configuring, testing and maintaining servers, and end user workstation hardware, software, and peripheral devices * Extensive application support experience with Microsoft Office. * Experience working in mid to large enterprise environments * Positions require a theoretical and conceptual knowledge of a technical / functional specialization * Problems are typically solved through high level technical analysis * Cisco Switching and Routing (CCNA required) - Network Adds/Moves/Changes, VLANs, Routing (Static, OSPF, BGP, Trunking) * Knowledge of Firewall Technologies (NAT, common port knowledge, rules, etc.) * VPN technologies a must. (SSL & IPSEC) * VMware vSphere 5.0 or later (create VMs, Tuning, NFS, troubleshooting) * Microsoft Server 2003, 2008, 2008R2 and 2012. * Microsoft Active Directory (create users, groups, OU, GPO, Delegation, etc.) * Backup/Disaster Recovery for Windows systems and with Symantec Backup Exec and CommVault Simpana. * Hands-on hardware troubleshooting experience. * Extensive application support experience with Microsoft Office. * Effective written, oral communication, and documentation skills including experience using Visio