Applications Engineer-Control Systems

Extron started with a single product in 1983, and has since developed thousands of innovative AV solutions for a diverse and demanding global marketplace. We design and manufacture AV components that work together to convert, switch and distribute signals, and control entire AV systems from a single interface. Our products enable effective communication in a variety of presentation environments, such as classrooms, boardrooms, houses of worship, lecture halls, and control centers.

This candidate will focus on support issues for shipping products. Working directly with our customer support specialists to reproduce field issues, document them for engineering to take the appropriate corrective action, communicate status updates to the customer support specialists and deliver a solution once a resolution has been determined. Through this working relationship the candidate will be expected to work closely with the product manager to understand any issues that might influence future product development activities.

* Develop and maintain relationships with internal customer support specialists * Support identifying long and short term solutions to customer field issues * Identify customer pain points and work with product manager to determine solutions * Tracking of reported issues for the product line * Proactively identify trends early for corrective action * Identify areas of product improvement by understanding how the products are used. * Work with tradeshow department to stage products for public display * Evaluate products and new technologies aligned with the products that are supported

**Qualifications:** * Product support experience a plus * Audio Visual industry experience a plus * BSEE, BSCE, BSCS (New Graduates Welcome) * Minimum of 2 years Audio Visual industry or product management experience * AMX or Crestron control system design or programming * IT and Networking systems and protocols * Excellent verbal and written, demonstrable communication skills * Strong attention to detail, highly organized, computer literate * Ability to work well in a fast-paced professional office environment