Account Manager

DigitalOcean

(Cambridge, Massachusetts)
Full Time
Job Posting Details
About DigitalOcean
DigitalOcean, the cloud for developers, is a dynamic, high-growth technology company that serves a passionate community of technologists around the world. We want to simplify cloud computing for every developer and are working on some of the most challenging and interesting problems in cloud computing.
Summary
We’re looking for candidates who are passionate about the technologies we use, and have experience working with open-source and Linux environments. As the voice of the customer you have the opportunity to influence product decisions while helping to build the next great cloud company!
Responsibilities
* You will work with an assigned list of customers and be their relationship manager ensuring they are getting the resources they need to be successful * You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of DigitalOcean within high growth organizations * Engage with Director and C-Level executives at our customers to understand their business needs * Leverage knowledge of your customers’ environments to assist Solutions Engineers and Customer Success in better serving your customers * Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth. * Partner with new business team to ensure smooth transition and develop a plan for ensuring DigitalOcean is the cloud infrastructure solution of choice across the organization * Work with customers to ensure they are leveraging the solution effectively and finding value in the service. * Identify growth opportunities within named accounts while ensuring high renewal rates. * Proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates. * Work closely with DigitalOcean resources as necessary (customer success, product ­management, finance, etc.). * Make recommendations on how new DigitalOcean offerings fit in the company architecture * Complete analysis and present periodic reviews of operational performance to customer leadership and DigitalOcean leadership * Track customer interaction within Salesforce.com * Work both collaboratively and independently within a team setting (we love Slack!) * Champion and advocate for customer requirements within DigitalOcean (be their voice)
Ideal Candidate
**What We'll Expect From You:** * Strong background with technology and Linux systems * Excellent verbal and written communication skills * Passionate about technology and sales * Strong identity with our brand and team culture * Strong analytical skills and pattern recognition * Prior experience in similar environments in Customer Success or Sales, Solutions Engineering type roles is a big plus. * Strong communication skills, with ability to explain technical concepts in clear and concise terms * Startup experience a big plus **Extra Credit:** * Virtualization: KVM, Xen * Open Source: CoreOS, Docker, Vagrant
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to keep you fit, and a monthly commute allowance to make your trips to and from work easier.

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