Associate Firstline Technician

Diebold Corp

(San Jose, California)
Full Time
Job Posting Details
About Diebold Corp
For more than 150 years, Diebold, Incorporated, has brought together a combination of innovation, expertise and quality service to become a global leader in providing integrated self-service solutions, security systems and services.
As an Electronics / Computer Repair Technician, you will perform basic installation and minor repairs on all Diebold products and services. This includes scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed.
* Prioritizing and planning service calls * Contacting customer with the estimated time of arrival * Escalating problems and reassigning calls when appropriate * Accurately reporting service data * Interacting in a professional manner with customers to foster positive customer relations * Following key/alarm/combination control processes in assigned area of responsibility * Supporting technicians in performing preventative maintenance inspections on conventional products * Maintaining effective communication with management and team members * Diagnosing problem on-site * Performing technical fixes such as clearing paper jams, card jams, bill jams, etc. * Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.) * Completing equipment cleanings as specified by Diebold contracts * Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks)
Ideal Candidate
* High school diploma or GED * Valid drivers license * Ability to use basic hand tools and limited parts * Basic understanding of PC, PC peripherals, and network connectivity * Demonstrated ability to represent the company in a dependable and professional manner * Ability to work independently with little supervision * Acceptance of exposure to the outside elements * Shift adaptability and good customer relations skills * Sense of urgency, organizational skills and work in team environment * Ability to pass MVR, background and drug test


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