Customer Success Manager

CrowdFlower is the essential data enrichment platform for data science teams. CrowdFlower is focused on making data useful by helping data teams collect, clean and label their data.

- Be the primary owner of a set of named customer relationships where you own their ultimate customer success through the customer’s journey from onboarding, adoption to advocacy - Provide pro-active coaching and education to improve adoption of the CrowdFlower product by each and every customer - Build value-based relationships with customers ensuring that they remain CrowdFlower customers - Transparently report and track customers through the RED ? GREEN process - Renewals – negotiating and closing renewals with existing customers - Partner with Sales to identify upsell opportunities

- Desire to help create something big - 4-6 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company - Analytical and technical aptitude is important. Ability and willingness to learn R, Ruby, HTML/CSS, JavaScript, Liquid, SQL is highly valued. - A true passion for customers and for Customer Success - Truly enjoys a dynamic startup environment where every day is different and each challenge is different - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success - Experience managing customers both large and small and knowing how and why to manage them differently