Host / Hostess

Cracker Barrel Old Country Store, Inc. provides a friendly home-away-from-home in its old country stores and restaurants. Guests are cared for like family while relaxing and enjoying real home-style food and shopping that’s surprisingly unique, genuinely fun and reminiscent of America’s country heritage…all at a fair price.

The Host/Hostess performs guest service by greeting guests and seating all as promptly as possible. The Host/ Hostess always greet guests in a warm, hospitable manner and arrange seating in the most organized fashion. The Host/Hostess is always dressed properly and ready to seat guests at clean, properly prepared tables. A professional attitude and sincere hospitality toward all guests is required at all times.

• Performs guest service by greeting guests and seating all as promptly as possible
• Always greets guests in a warm, hospitable manner and arranges seating in the most organized fashion
• Ensures that all available tables are clean and properly prepared
• Exhibits professional, sincere hospitality toward all guests at all time.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example
• Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
• Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift
• Maintains a clean and organized workspace
• Maintains regular and punctual attendance
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards of safety and security, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
• Comply with a dress code that prohibits displaying tattoos, piercings in excess of one per ear, and unnatural hair colors, such as blue or pink
• Available to perform many different tasks within the store during each shift

• Read, write and comprehend the English language
• Stand for long periods of time
• Lift a maximum of 20 pounds overhead
• Work at a pace consistent with changing business volume and demands
• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships