Program Manager Business Operations - Security Group

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

• Capture, understand and optimize existing business processes
• Listen keenly to stakeholders' requirements, drive cross-functional discussions and decisions while keeping simplicity and enterprise vision in mind
• Play a leadership role in driving cross-functional alignment for definition of automation requirements for the Security business, reaching from order ability to customer success
• Define and orchestrate change management and adoption of new system capabilities
• Partner closely with IT partners and represent stakeholders to maximize business values for any future capability investments
• Influence strategic partners to connect and align cross-functional frameworks and processes towards a common operations strategy
• The potential candidate would interface across all levels, including executives, and develop close partnerships with key operations functions including Supply Chain, HR, Global Business Services, etc.

Minimum Qualifications

• 5-8 years of experience in driving large-scale cross-functional programs at Cisco
• Ability to translate strategic concepts into execution in a pragmatic manner
• Ability to adapt and work effectively in a matrix organization with competing deadlines
• Ability to consider cross-functional perspectives and drive common ground solutions
• Ability to plan and manage multiple tracks in an organized and prioritized manner
• Effective communication, leadership, influencing and negotiation skills
• Experience with Cisco's business operations, metrics and operational improvement best practices
• Good understanding of Cisco Business Architecture Reference Model (BOST) and Service Management concepts
• Basic understanding of Cisco's financial and investment planning processes is a plus
• Previous experience with Cisco Operations is preferred

Desired Skills

• A high performer who is proactive, can quickly solve problems and responds rapidly to changing conditions in a fast-paced and unstructured environment
• An independent thinker who brings initiative, creativity, energy, discipline and commitment to the role with minimum supervision
• Business outcome focused; demonstrated ability to solve complex business problems in a simplistic manner; communicate resolution plans in clear directions and presentations
• Ability to operate with confidence in front of an executive team