Healthcare Account Representative

Centric is driven by the same “customer-first” approach we were founded on more than 25 years ago. Our products meet a unique and highly demanding set of expectations—ours. We look beyond what technology can do and focus on what you can do with the technology.

Market cost-effective, solution-based products and services to new and existing Healthcare customers within specified territory

• Marketing and selling Centric’s products, services, and solutions to business’ C-Level Healthcare decision makers in a protected account territory
• Aggressively pursuing competitive accounts and differentiating Centric from its competitors
• Maintain up-to-date knowledge of our constantly-growing line of products, including cutting-edge digital solutions, to ensure that you can provide your clients with the latest in office technology and document management solutions.
• Maintain up-to-date knowledge of a constantly-changing Healthcare climate including Federal and State regulations as they relate to technology and Centric’s line of products, specifically cutting-edge healthcare business process applications, to ensure that you can provide your clients with ways to impact operational efficiency and enhance the patient experience.
• Making consultative business-to-business presentations through active listening and needs analysis in order to ensure that you provide your clients with the most appropriate technology solutions
• Managing the entire sales cycle across customer accounts, and engaging specialists or managers as needed
• Sustaining business development activities, appointments, demos, proposals, cold calls, phone calls and emails
• Ability to influence, negotiate and gain commitment at all organizational levels
• Preparing daily/weekly action plans (1 on 1 documents)
• Meeting or exceeding minimum activity expectations
• Training customers on equipment; including features, functions, and capabilities
• Resolving customer questions, complaints, and concerns in a timely and courteous manner
• Attending sales meetings, training sessions and company meetings when required
• Daily CRM database management and updating
• Attending Healthcare networking meetings and seminars

• Knowledge of principles and methods for showing, promoting, and selling products or services; including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• General knowledge of healthcare revenue cycle management, HIPAA, and EHR, and healthcare reform
• Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Strong communication, persuasion, active listening, time management, negotiation skills
• Ability to establish and maintain interpersonal relationships
• Service orientation and social perceptiveness
• Strong work ethic; consistently exceeds expectations and manages obstacles to achieve business results
• Team player; works with others to achieve shared objectives and accountability

Required Experience

• Bachelor’s degree from accredited university
• 1-3 years of healthcare business to business sales experience preferred