Data Manager/Sr. Operations Associate

CEGA's mission is to improve lives and generate opportunities globally, through innovative research that drives effective policy and development programming.

This position is a challenging opportunity to enhance CEGA’s management, communications, and faculty/staff efficiency. We are looking for candidates who are passionate about academic administration and global development; have a strong desire to use and deepen technical skills in database administration, website development and information management; and are energized to contribute to the long-term success of a dynamic organization.

• Lead development of CEGA’s Salesforce database including:
  • Collaborating with a consultant to inform the configuration of complex Salesforce Custom Objects, Fields, Workflows, Approval Processes, Rules, etc. as needed;
  • Overseeing Salesforce administration, maintenance, troubleshooting and data migration tasks based on input from staff and consultants;
  • Analyzing trends in administrative data and creating reports and dashboards to inform decision-making by program managers and senior leadership; • Proactively improving and customizing Salesforce to suit the unit’s changing needs;
  • Driving data quality within the Center, by conducting ongoing trainings and improving current training materials for internal staff.
• Support the transition of the unit’s website from a custom-built platform to a conventional CMS (e.g. Wordpress). Research existing website designs and advise leadership on transition process, new layouts, and budget. Maintain website backend.
• Serve as the lead technical advisor on data sharing, archiving, and migration initiatives. Research new information-sharing platforms, advise leadership on new options, coordinate transitions and upgrades, and maintain systems as needed.
• Liaise with Campus departments or initiatives (IT, bConnected, Campus Shared Services) and external vendors such as Salesforce consultants and web developers.
• Support staff and management in the implementation of new Center-wide processes and information systems.
• Support management or analysis of select financial data, including budgeting, data cleaning, expense tracking, oversight of subawards, and securing required approvals.
• Advise on or implement strategies for research dissemination through online and print content and other media.
• Actively participate in center-wide activities, internal work groups, and process documentation.

• BA/BS in business, management science, information systems, public administration, or a related field.
• 2+ years experience with Salesforce administration, including database design, installing and modifying objects, setting-up custom reports and dashboards.
• Thorough understanding of capabilities and limitations of the platform. Salesforce-specific experience can be substituted for 3+ years database administration.
• Proven track record developing websites and online content, including proficiency with markup languages and platforms, such as Wordpress.
• Broad knowledge, skills, and abilities associated with the design and implementation of information sharing and financial reporting systems.
• Experience with data management, very strong quantitative skills and attention to detail, and ability to quickly learn new software packages.
• Extensive analytical/problem-solving skills and excellent written and oral communication skills.
• Ability to communicate complicated information in a clear and concise manner.
• Interest in visual design, user interaction, online communications, and information visualization.
• Self-directed and intrinsically motivated; proven ability to manage work independently, multitask and be responsive to time-sensitive deadlines.
• Team player with collaborative approach; ability to contribute to brainstorming sessions while remaining flexible and able to adapt to change.
• Strong and effective interpersonal skills in working with staff at all levels. Ability to use discretion and maintain confidentiality. Cultural sensitivity and demonstrated ability to work diplomatically with diverse constituencies

Desired Qualifications

• Experiencing managing grants and/or contracts In-Design, html