Customer Service Associate

Capital One Financial Corporation, incorporated in July 21, 1994, is a diversified banking company focused primarily on consumer and commercial lending and deposit origination. Its principal business segments are Local Banking and National Lending.

Capital One Investing has an online investment segment where investors can buy stocks, options, mutual funds, and exchange-traded funds. Real-time trading is also available through many digital mediums. Capital One Investing provides extensive research and customer service—that’s where you come in. Associates use consultative sales and service techniques to create lasting customer relationships – utilizing multiple computer programs and account-specific information to provide a tailored, end-to-end solution. If this sounds like your cup of tea, we hope you’ll apply to join our dynamic, diverse team to help bring ingenuity, simplicity, and humanity to banking and deliver a better way for our customers.Our associates are changing the world! They’re kind of a big deal. You have to be a dreamer to work here. Our standards are pretty high, so before we swipe right, we have to make sure you’re the right person for us.To fit in, you have to be jazzed about delivering amazing experiences that make life easier, fun and more rewarding for our customers.

* You have to learn about our product features and benefits. * You maintain an in-depth understanding of investments and the financial services industry through training and course offerings * You’ll promote solutions that help our customers invest in a way that works for them. * Describe your expertise in being able to build rapport and provide “second-to-none” investment resources, based on your knowledge of the customer’s specific situation and needs * Listen. Not only for this job, but in life, listening is a beneficial trait to apply. * Don’t be a knucklehead. We’re a company who likes people, inside and outside of the organization. People are the heart of what we do. * Be a team player, be encouraging, motivate your peers. Being able to play nice in the sand box is key. * We’ll want you to maintain those nifty licenses and designations that you worked hard to achieve – maybe you’ll even want to build upon what you’ve got * Answer the phone. It’s sort of the first rule of the club.

* High School Diploma, GED, equivalent certification or military experience * Currently active FINRA Series 7 license * Currently active FINRA Series 63 license or Series 66