Customer Service Representative for Graphics

Cansel optimizes workflow from field to finish and contributes to building a better Canada by providing integrated software, hardware, training, and professional services. We are a national distributor of survey, mapping and GIS instruments, General Line Construction accessories, Autodesk® Premier Solutions, Wide Format printing equipment, paper and supplies, as well as printing services.

Cansel is currently seeking a Customer Service Representative to be responsible for achieving profitable sales in our wide-format printing equipment and supplies distribution sector; by providing appropriate and professional customer service in our Montreal (St. Laurent) branch.

• Provide excellent Customer Care (walk-in and telephone)
• Process orders; primarily by telephone, but also occasionally walk-in customers
• Occasionally showcase equipment or consumables to customers
• Process Invoices
• Perform ancillary shipping/receiving and inventory duties
• Maintain excellent customer service relations
• General branch administration, data entry, and other duties as assigned or required

• Bilingual
• Experience in Graphics, Print or a related industry is required
• Strong customer service skills
• Excellent interpersonal communication & telephone skills
• Energetic, highly motivated
• Self-disciplined and highly organized with ability to take initiative around the site
• Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in an at times fast-paced and pressured atmosphere
• Grade XII with a minimum of one-year customer service and administrative experience
• Demonstrated knowledge of computer information systems
• Knowledge of SAP is a key asset, as is experience in the Industry