Customer Service Representative for Graphics

Cansel optimizes workflow from field to finish and contributes to building a better Canada by providing integrated software, hardware, training, and professional services. We are a national distributor of survey, mapping and GIS instruments, General Line Construction accessories, Autodesk® Premier Solutions, Wide Format printing equipment, paper and supplies, as well as printing services.

Cansel is currently seeking a Customer Service Representative to be responsible for achieving profitable sales in our wide-format printing equipment and supplies distribution sector; by providing appropriate and professional customer service in our Montreal (St. Laurent) branch.

* Provide excellent Customer Care (walk-in and telephone) * Process orders; primarily by telephone, but also occasionally walk-in customers * Occasionally showcase equipment or consumables to customers * Process Invoices * Perform ancillary shipping/receiving and inventory duties * Maintain excellent customer service relations * General branch administration, data entry, and other duties as assigned or required

* Bilingual * Experience in Graphics, Print or a related industry is required * Strong customer service skills * Excellent interpersonal communication & telephone skills * Energetic, highly motivated * Self-disciplined and highly organized with ability to take initiative around the site * Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in an at times fast-paced and pressured atmosphere * Grade XII with a minimum of one-year customer service and administrative experience * Demonstrated knowledge of computer information systems * Knowledge of SAP is a key asset, as is experience in the Industry