Operations Engineer

We provide the global commerce tools people need to build businesses, accept payments, and enable commerce for their users. It’s the simplest way to get paid for your great ideas -- across any device, and through almost any payment method. Merchants in more than 40 countries worldwide can accept, split, and enable payments in more than 130 currencies using Braintree.

Site Reliability Engineering keeps our lights on, keeps our technology humming and is essential to our ongoing evolution and growth. These engineers use their knowledge of technology and operational best practices to deliver an experience that drives available, scalable and reliable customer experiences. These folks help create, develop and manage the deployment architecture for the application, develop the monitoring architecture and implement monitoring agents, dashboards, escalations and alerts. These technical investigators create playbooks and stakeholder communication mechanisms, oversee change management and configuration management to bring improvements and efficiencies across Braintree. As a member of the team, you’ll face interesting and challenging problems as we take our software to the next level of scale and sustainability. You’ll be the tactical “feet on the streets” as we watch and monitor what’s happening in the business, day-to-day.

* Evaluate and track application performance, metrics, and availability * Monitor data center hardware, networking, and software platforms * Build and maintain alerting tools and metrics * React to system inefficiencies and resolve issues quickly to ensure system availability and performance * Coordinate engineering, customer support, and external communications

* BS in Computer Science or related field * Knowledge of Linux internals and command-line tools * Familiarity with basic networking concepts - TCP, UDP, ping, traceroute, and the Linux network stack * Troubleshooting experience tracking down performance, load, networking, I/O utilization, and memory problems * Experience with monitoring and metrics tools - Nagios, Graphite, New Relic, etc.