Fraud Risk Specialist

We provide the global commerce tools people need to build businesses, accept payments, and enable commerce for their users. It’s the simplest way to get paid for your great ideas -- across any device, and through almost any payment method. Merchants in more than 40 countries worldwide can accept, split, and enable payments in more than 130 currencies using Braintree.

We're looking for an exceptional candidate who will be responsible for risk monitoring, fraud investigating, and reviewing merchant activity. Self-management is key to success in this position on this expanding team. Our strong preference is 2-4 years experience in merchant services specifically in fraud management, underwriting, charge-back/retrieval responses, dispute resolution and card compliance in a CNP/internet merchant based environment.

* Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools * Answer internal inquiries and merchant’s inquiries with regard to Risk Management and Charge-back issues. * Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards * Contact banks to verify transactions processed through merchant accounts. * Manage and processing all retrieval requests received and fulfilled for the Card Schemes on behalf of Braintree merchants * Track and ensure that all retrieval requests are fulfilled within specific timeframes * Complete fulfillment and re-presentment for all chargebacks ensuring all transactions are identified and handled * Complete chargeback investigations as necessary to ensure compliance with the Card Scheme rules * Perform other risk related duties as assigned

* 1+ years in the merchant services industry with experience specific to fraud and risk preferred, but not required * A self-starter who has a detective-ish streak and a hunger for answers * High attention to detail * Experience working with various transaction and risk systems (computer) * A team player * A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you * A risk-identifying problem solver: you believe that nothing can’t be solved and improved * An economic crime fighter