Client Onboarding Specialist

We provide the global commerce tools people need to build businesses, accept payments, and enable commerce for their users. It’s the simplest way to get paid for your great ideas -- across any device, and through almost any payment method. Merchants in more than 40 countries worldwide can accept, split, and enable payments in more than 130 currencies using Braintree.

We look at the Onboarding Operations team as the wizards behind the curtain of our gateway. The Onboarding Ops team makes sure that all of our merchants get up and running as smoothly as possible. When a merchant applies to work with Braintree, our Onboarding team works directly with our Underwriting Team and Braintree’s partner banks to acquire a merchant account and configure it within Braintree’s systems. Onboarding specialists love getting the details right and providing white glove service to internal teams that make lives easier.As a member of this team, you will be a set-up guru. An onboarding sensei.

* Become an expert of the ins and outs of how our gateway works - don't worry, we'll train you on this part! * While not working directly with our merchants, this role will work directly with our Accounts, Support, and Underwriting teams to ensure merchants are setup accurately within all systems * Accurately and effectively input and edit information in multiple systems (and we mean multiple!) * Develop processes and documentation that will help with our evolving suite of products * Update pertinent information for customers in Salesforce and setup their new merchant accounts in our gateway * Update internal wiki with information about the industry and general instructions

* Experience working with data (recent grads welcome!) * Bachelor’s degree preferred * A do-er – someone who is obsessed with details and getting things right * Someone who embodies customer advocacy * An organizational phenom – you enjoy having everything in its place * A collaborator – someone who has previous experience working with various departments and individuals * Must be able to absorb complex procedures quickly * Excel-savvy, Mac-proficient and technically adaptable * A comfort with repetitive tasks and an eye for detail in a high-volume environment * Please write the year PayPal acquired Braintree in response to the skywriting question * Must thrive in an ever-changing environment and eternally nimble in a moving landscape -- payment processing never sleeps!