Lead Guide

Bonobos

(Philadelphia, Pennsylvania)
Full Time
Job Posting Details
About Bonobos
Bonobos is a clothing brand focused on delivering great fit, excellent customer experience, and a fun approach to menswear. Launched online in 2007 with its signature line of better-fitting men's pants, Bonobos is now the largest apparel brand ever built on the web in the United States. In 2011 Bonobos extended offline, launching Bonobos Guideshops, e-commerce stores that deliver personalized, one-to-one service to those wanting to experience the brand in person.
Summary
A Guide is what we call a fashion-conscious, service-oriented, incentive-driven, sales powerhouse. Guides bring their knowledge of our product and brand to the forefront and complete the package deal with their love for style, passion for quality and insistence on top-tier service. They fully understand and appreciate the importance of our customer's happiness and are willing to get innovative to ensure our customer has the best shopping experience possible. Our one-on-one, appointment based experience offers customers both an alternative and complementary service to our web-driven model. Don't think traditional retail; what we're building you haven't seen before.
Responsibilities
As a Lead Guide, you are a critical team member of our Bonobos Guideshop Field team. You will act as a leader and will be responsible for “holding down the fort” when the Guideshop Manager (or Assistant Guideshop Manager) is not available. You will be an expert in delivering exceptional customer experiences through balancing your leadership responsibilities, the daily coaching of Guides, and managing your own individual sales results. You will partner with the Guideshop Manager to ensure effective communication and contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Ideal Candidate
* Have 2-5 years of sales experience in traditional retail or relevant sales experience * Lead by example and model behavior that reflects the Company * Have strong time management and organizational skills * Are able to work as a team and effectively communicate * Understand the power of generating leads and can manage a team with agility, change direction, and continuously improve based on key lessons learned * Love making people happy and want to help everyone look and feel great * Tell strangers on the street that their tag is showing * Are self motivated and confident in your ability to network * Know or want to learn as much as possible about men’s fashion, fabrics, styles, fit, and more
Compensation and Working Conditions
Benefits Benefits included

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