**Required Basic Qualifications:**
* 5+ years in Consumer Experience Design with lean start-up program methodology experience preferred
* BFA or MFA in Design preferred (Human Factors, Information Science or HCI, Design)
* Fluency with Sketch, Photoshop, Illustrator, InDesign, InVision or tools with similar depth
* A background working directly with Operations for the implementation of designs
* Start-up environment experience (optional)
* Low-fidelity video creation (optional)
* Basic coding and editing for digital prototypes (optional)
* Industrial design prototyping skills (optional)
**Highly Preferred Qualifications:**
* Consumer Experience Design - Hands-on experience designing holistic, omni-channel consumer and service delivery ecosystem designs. Ability to transform tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Ability to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Ability to communicate the initiative and product to others (Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials.
* Design Research – Seasoned in fast-paced design research. Ability to conduct informal consumer studies and present findings that will inform improvements in the customer experience. Capable of establishing research methods and strategies with our consumer research teams. Ability to discover customer and business needs through contextual inquiries, generative and quantitative research, and identify solutions to meet those needs.
* Fast Paced Innovator – You are able to prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and hi-fidelity, tangible and conceptual). The ability to translate insight and strategy into concept prototypes and communicate your vision through your artifacts. Creative use of technology and alternative approaches. Enthusiasm to learn new technologies, and ability to do so quickly, on the job. Appreciation of high quality visual design, innovative technology, marketing strategy, business strategy, as well as business analysis and quality assurance disciplines.
* Consulting and Mentoring – Ability to teach teams and partners experience and human-centered design techniques to improve their every-day processes.
* Influence and Relationship Building – Ability to nurture productive, reciprocal partnerships to influence change. Demonstrated ability to influence corporate strategy, Consumer Experience strategy and building trusting relationships internally and externally with Plan partners. Excellent inter-personal skills with a strong ability to excel in a collaborative environment. Consumer Obsessed – The ability to build consumer empathy in business partners and emotionally connect to the lives and realities of the people we serve. Advocating for our consumers at all times. Experience in designing and conducting Consumer Experience Immersions.
* Approachable, Kind and Considerate Working Style - Care about the well-being of your partners, team members, and leaders. Seek the good in people first and help move projects along gracefully.
* Storytelling and Concept Selling- Strength in using storytelling to share your discoveries, influence business partners and create energy around an idea or an initiative. Ability to pitch concepts in a clear, concise, and compelling way to obtain buy-in and/or funding.