Technical Support Engineer

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundations, corporations, education institutions, and the individual change agents who support them.

As a Tech Support Engineer you will answer users’ questions about technical functionality and configuration, as well as unexpected results. You will provide solutions to our nonprofit clients and support teams. This is NOT a PC-support/help desk position, rather a support engineering position that resolves complex software installation and application issues. Investigations will involve issue recreation and troubleshooting SQL databases, operating systems, software application errors, and log files. We relay the information found to the client in a clear and concise manner and tailor it to the client’s level of expertise to reduce complex issues to more manageable steps.

This job is for customer service professionals proficient in investigating technical problems. Strong candidates have proven Customer Service skills with experience in a customer- focused, deadline oriented environment. You should be able to accurately document technical work, communicate complex concepts and mentor new team members and peers. We are innovative and expect you to stay abreast of existing and new product offerings, design changes and emerging technologies. You should have a demonstrated skill in the following areas: Windows operating systems, SQL Server, file system permissions, networks, ODBC connectivity, printer troubleshooting, Citrix/terminal servers, IIS and CompTIA Network+ (required within 3 months of joining the team, if not already acquired). A Bachelor’s Degree in Information Systems, Computer Science or comparable field is preferred. We’ll be excited if you possess MCSA, MSCE or CCNA certifications