Trading System Support Analyst

To invest in the continuous improvement of our skills and technologies in order to identify and capitalize on trading opportunities in an ever-changing global marketplace.

Belvedere Trading is seeking a Trading System Support Analyst (2nd Shift: 5pm-2am) with a Bachelor’s Degree in Computer Science, Information Systems or other related disciplines. The ideal candidate will be a self-starter who is eager to progress, has sound technical knowledge, and has exceptional communication skills. This position will provide an opportunity to learn Belvedere’s proprietary technology environment and trading operations in a challenging and fast-paced environment. The right candidate will have strong proficiency in troubleshooting, communication, and information gathering skills to help aid peers and development in resolving complex issues.

* Provide first-rate support for traders by resolving issues in a timely manner, answering questions, relaying feature requests, and providing the best possible trading experience. * Handle a wide variety of immediate trading system issues with a sense of urgency. * Troubleshoot complex trading system-related issues, enter issues into ticketing system, and build knowledge base to capture workarounds and to help with future troubleshooting. * Work to reduce recurring issues and improve stability of the trading system by automating manual tasks, monitoring system components, and mining data in system logs. * Collect data, identify patterns, and correlate problems to identify the root cause of issues. * Suggest and implement process improvements to reduce the time to resolve issues. * Leverage existing tools and build new tools to identify potential problems before they become realized.

* Bachelor's degree in Finance, Mathematics, Computer Science, Information Systems, or a related field. * 1-3 years of proven internship or work experience in electronic trading, finance, or related field (May/June 2017 Graduates are welcome to apply). * Excellent analytical, troubleshooting, and problem solving skills. * Comfortable working in an intense environment with the ability to balance multiple tasks at the same time. * Knowledge of Windows and Linux operating systems. * Solid SQL and relational database experience. * Excellent interpersonal and customer service skills. * Strong communication skills, both verbal and written, with individuals at all levels of the organization. * Experience using PowerShell, Python, or other scripting language. * Understanding of networking fundamentals. * The drive and desire to go above and beyond what is explicitly asked. * Ability to work independently or in a team setting. * Extra Credit: experience with supporting and troubleshooting third party software and proprietary trading systems.