Store Leader

Argo Tea is a Chicago-based food and beverage company responsible for pioneering the innovative tea café concept. We are passionate about bringing teas directly from growers around the world, and blending them into unique and delicious signature beverages and teas.

**Operator:** * Demonstrates the ability to observe and manage the café workflow, effectively delegate tasks and support the team on every shift to expedite and enhance the Argo experience for our customers * Has a focus on safety and sanitation throughout the cafe and addresses problem areas with a sense of urgency * Enforces and follows Argo Tea’s cash control policies and ensures the team follows the cash handling policy * Enforce and follow the company’s system of guidelines, policies, processes and procedures to achieve operational excellence in the store * Utilize management information tools, analyze financial reports to identify and address trends/issues in store performance, constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement * Own your store. Follow Argo Tea’s facilities guidelines, while working with your team to maintain store excellence and ensure a clean, safe and comfortable environment * Assist District Manager in conducting systematic performance and quality control evaluations (tests, audits, etc) to ensure that every team members consistently meets Argo Tea standards on product knowledge, quality and consistency * Apply accurate forecasts to your store’s staffing levels by utilizing succession and labor planning tools, coordinate and maintain staffing levels according to the labor budget, follow sampling and labor deployment model * Manage the team of shift supervisors by delegating certain operational responsibilities, communicating their roles and expectations, coaching on building and managing their teams, etc * Maintain awareness, follow and enforce the loss prevention, security and safety guidelines **Leader:** * Ensures a positive work environment for all TeaMembers by soliciting feedback, listening to input, demonstrating commitment, and providing consistent communication * Leverages the power to “make it right” in order to ensure that every customer leaves happy * Coach and enforce excellence among the team; role model genuine and creative selling skills, merchandising and signature service * Motivate your team to understand and support Argo Tea’s passion and vision of sustainability * Develop, train and promote creative up-selling and cross-selling skills, always role model Signature Service * Always be available to your team, create an open-door and fun culture * Identify and develop future Argo leaders from within your team, create and execute individual-specific action plans aimed to increase team Members’ performance * Offer continuous coaching, conduct timely performance evaluations * Set the high standards! Model behavior wanted from others, demonstrating commitment and promoting the culture, values and passion of Argo Tea * Promote and support the team spirit across the company, not just your store **Merchant:** * Works diligently to always “get to yes” in dealing with customer interactions by solving problems and using creative solutions to unusual requests or issues * Models and ensures genuine and creative Signature Service, up-selling, and cross-selling skills throughout all areas of the café * Shows attention to detail in ensuring the product displays are clean, organized, and stocked during their shift on every shift * Ensures a high impact experience by enforcing Argo’s standards of in-store pulse sampling, as well as outside sampling initiatives **Entrepreneur:** * Is passionate about what they do! Embraces and supports our values, culture and dedication to sustainability, Creativity, Quality, Community, Diversity, and Charity and maintaining a healthy lifestyle * Is responsible for setting sales goals for the shift, including asking questions to gain an understanding what has been done before they arrived and what they need to do to drive shift goals * Is an Argo Ambassador and participates in Community marketing programs to consistently highlight Argo as a strong brand in the neighborhood * Be sales and opportunities driven! Utilize the company’s marketing guidelines to increase the store’s traffic, create quarterly business development calendar and implement local area marketing programs to establish the store as a community participant, understand customer needs and the needs of the local community * Keep current on all product information, communications, promotions and the status of the merchandise; communicate all pertinent information to the team

* Supervisory, scheduling, training and coaching skills * Financial and general business acumen: Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports * Excellent communication skills (written and verbal), conflict management, problem solving, planning, organizational & creative skills; desire to contribute with innovative ideas * Manages time effectively and prioritizes tasks to meet deadlines * Open availability, ability to work a 50 hour workweek * Ability to handle confidential and sensitive information * Support for Argo Tea's passion * Department of Health Certification preferred or willingness to procure once hired