Certification Specialist

American Osteopathic Association

(Chicago, Illinois)
Full Time
Job Posting Details
About American Osteopathic Association
The American Osteopathic Association (AOA) is a member association representing more than 78,000 osteopathic physicians (DOs). The AOA serves as the primary certifying body for DOs, and is the accrediting agency for all osteopathic medical colleges and health care facilities.
Summary
The AOA seeks a Certification Specialist to assist in providing certifying services to the CBS. This position requires the ability to interact tactfully with professionals on all levels within the association and with the board members, the ability to handle confidential material, deal with sensitive situations, and possess a high degree of attention to detail. The successful candidate will need the ability to understand a complex system of inter-related activities, and to draw independent conclusions based on information provided by candidates/board members and to interact meaningfully with the Certification Manager based on those assessments.
Responsibilities
Deals with the administrative and clerical duties of the position as needed to support the Vice President and Certification Managers overall management of CBS, such as setting up meetings, making travel/lodging arrangements, entering and managing candidate and certification program data, maintaining scrupulous computer and paper files, answering questions as needed, routing telephone calls to proper individuals, and disseminating information to staff, members, client boards and certification/recertification candidates as appropriate. Assists in the arrangements for meetings of the various boards and other meetings as needed. Tasks include assisting in agenda preparation, preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format, compiling and distributing minutes, ensuring that travel and lodging requests are received and addressed in a timely manner and taking minutes in meetings. Assists in responding to and generating correspondence according to AOA standards to the board members, certification candidates, and those seeking recertification. This includes using computer-generated standard letters and custom correspondence/e-mails. Responsible for timing and scheduling of routine correspondence. Often these letters serve as candidate notification letters; therefore, a high degree of attention to detail is required. Keeps Certification Manager apprised of developing issues and matters that need to be addressed. Maintains candidate databases for certification and recertification for client boards as required, maintains a high degree of accuracy and confidentiality in regard to all aspects of the certification process. Also, maintains the item bank for client boards as required. The confidentiality of these item pools and changes to information in regard to them is paramount. Assists in writing Standard Operating Procedures and maintaining a current statement of all procedures performed for client boards including all database, correspondence, financial and routine activities and the documentation of policies relating to those activities. The purpose of these compilations of activities and policies is to ensure consistent procedures and performance in relation to all certification activities performed for client boards. Maintains filing systems as necessary. Attends to various duties as assigned. Special skills include advanced computer skills in Microsoft Word, Microsoft Excel and Microsoft Access and computer experience with Microsoft PowerPoint and Microsoft Outlook. Familiarity with member service software and Crystal Report Writer is helpful.
Ideal Candidate
* Experience: 3-5 years of administration experience. * Bachelor's degree preferred * Special skills include advanced computer skills in Microsoft Word, Microsoft Excel and Microsoft Access and computer experience with Microsoft PowerPoint and Microsoft Outlook.

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