Program Manager II

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Are you highly organized and interested in the intersection of digital music and speech recognition? We're looking for a detail-oriented, curious, resourceful and experienced program manager to improve the Amazon Music experience on the Alexa platform. In this role, you will analyze opportunities to improve the customer experience on Alexa, with a particular focus on programmed content and WOW features, and implement mechanisms to track and deliver these improvements. You will work across Amazon Music and Alexa teams to identify and deliver surprise and delight moments for customers, including Easter eggs, artist features and new editorial programs that deliver a best in class experience on Alexa-enabled devices. Your recommendations will challenge our current assumptions and be used to define new product features and continually improve the playback experience on Alexa. You will have direct responsibility for building metrics which inform product requirements, reporting on any behavioral trends that can drive product decisions, and enable your team to work more efficiently. You will conduct regular investigations into customer behavior to better understand the profile of successful and unsuccessful features. You will have direct input into the actions we take based on your work and will have the opportunity to participate in implementation and track your work through to final impact on customers and business performance. This is a critical role and your efforts will drive digital music adoption and engagement, prime membership, and product improvements.

* Stand up mechanisms for ensuring a best in class music experience on Alexa, including prophylactic process improvements, forward-looking risk mitigation for upcoming releases and strategic releases, and data-driven feedback loops for improving the customer experience. * Establish goals, plans and related metrics, track progress, and manage through obstacles to achieve program objectives. * Create reporting and dashboards for key metrics to illustrate progress against goals to support team activities and report to management on weekly/monthly basis * Manage and execute entire projects or components of large projects from start to finish including project management, data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations for improving the Prime Music experience on Alexa.

**Basic Qualifications** * Bachelor’s or advanced degree. * 3-5 years experience in the program management space. * 2+ years of hands-on industry experience in large data analyses, data mining, statistical analyses and predictive modeling. * Outstanding organizational skills with a keen sense for anticipating downstream issues. * Excellent Microsoft Office skills, including a strong working knowledge of Excel * Verbal/written communication & data presentation skills, including experience to effectively communicate with both business and technical teams. * Fluent written and spoken English **Preferred Qualifications** * MBA or Master’s in a related field. * Data visualization and dashboarding experience (Tableau preferred) * SQL