Cloud Support Associate - Amazon Web Services

Amazon

(Dallas, Texas)
Full Time Evenings Weekends
Job Posting Details
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
Summary
We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for!
Responsibilities
* Learn and use groundbreaking technologies * Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs * Interact with leading technologists around the world * Work directly with Amazon Web Service architects to help reproduce and resolve customer issues * Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services * Drive customer communication during critical events
Ideal Candidate
**Basic Qualifications** * Bachelor’s degree or at least two years of experience in a Technical Customer Service role **Preferred Qualifications** * Installation and/or Troubleshooting of: * OS Administration (Windows or Linux) * Network Essentials (TCP/IP) * Knowledge of Internet Fundamentals * Excellent oral and written communication skills * Strong customer focus * Excited about technology * Knowledge of Cloud Computing concepts * Experience with AWS * Experience with scripting / programing * Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Thu, Tu-Sat)

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