Inbound Customer Service Representative

Alorica

(Simpsonville, South Carolina)
Full Time Evenings Weekends
Job Posting Details
About Alorica
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Summary
Alorica is currently seeking bright, motivated individuals to join our valued team of Representatives. We are looking for passionate, excited, and results oriented Technical Support Associates to create insanely great customer experiences.
Responsibilities
* Ability to navigate through multiple computer and phone applications with speed and accuracy. * Ability to work with customers to resolve inquiries in a timely manner. * Provide troubleshooting assistance to customers with Android-based phones, tablets, and devices. * Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. * Maintain a high level of world class customer service and professionalism to a wide range of customers. * Recommend products or solutions that are best suited for the customer’s needs. * Ability to read and interpret documents such as procedure manuals, troubleshooting guides, and software manuals. * Ability to learn, retain, and relay information about the latest mobile device technology. * Research required information using available resources quickly and efficiently. * Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. * Ability to work in a fast-pace call center environment. * Consistently utilizes excellent listening, probing and analytical skills to identify customer’s technical issues for one-call resolution.
Ideal Candidate
* Must be at least 18 years of age. * Must be able to provide proof of education (HS diploma, GED etc). * Must be able to pass 10 year background check and drug test * Availability for Days, Nights, Weekends, and Holiday shifts.

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