Customer Service Representative


(Des Moines, Iowa)
Full Time
Job Posting Details
About Alorica
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary * Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance and/or possible processing of credit card authorizations * Tracks call-related information for auditing and reporting purposes * Provides feedback reports on call issues related to downtime and/or training issues * Up sells to customers as necessary
Ideal Candidate
**Minimum Education and Experience:** * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus **Knowledge, Skills and Abilities:** * Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude **Work Environment** * A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems **Physical Demands** Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Paid training. Flexible training schedules. Medical and dental benefits. Paid time off. Paid holiday and sick time. Retirement planning options (401(k)) and Employee discounts through client programs


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