General Manager

Alaska Denali Travel

(Denali National Park and Preserve, Alaska)
Temp / Seasonal
Job Posting Details
About Alaska Denali Travel
Alaska Denali Travel has been serving thousands of Alaskan travelers since 1992. We invite you to discover our exclusive backcountry lodge in Denali National Park and our simple, yet comfortable Denali Cabins. Each property features activities and itineraries that are unique alternatives to the standard Alaska hotels and tours.
Summary
**Description** The Lodge General Manager will work with Alaska Denali Travel Vice President of Operations to establish policies and procedures. The Lodge General Manager supervises all aspects of operations at the Denali Backcountry Lodge, which includes ensuring all departments are successful by providing oversight, tools, supplies, equipment, knowledge, experience and training needed to maintain a high level of guest services. LGM will work as a Human Resource Specialist in the areas of payroll, coaching, disciplinary action, training and team building. This is a hand’s on position and will require the applicant to live on site in Kantishna.
Responsibilities
**Essential Functions** * The primary responsibility of the Lodge General Manager is to provide the highest quality of service to the guests at all times. * Attain DBL financial objectives. Adjust expenditures to reflect corresponding increase or decrease in revenue. * Review and approve all procurement and DBL purchases, including but not limited to equipment, food & beverage, housekeeping supplies, gift shop items, and fuel inventory. * All DBL department heads/lead employees report to the General Manager, including both operations and programming; chain of command should always be followed. * Provide strong leadership and foster development and mentoring of employees. * Prior to season opening, in conjunction with President, determine the goals for the season. * Demonstrate a results-oriented attitude through accomplishments in operations. * Conduct daily and weekly walk-through and inspections of all DBL facilities and departments with department head/lead. * Ensure a safe working environment for all employees, enforcing safety guidelines, building awareness about safety, maintaining Alaska Denali Travel and OSHA, EPA, and regulatory agency standards. * In conjunction with President, create and implement policies and procedures, including, but not limited to, employee, operational, and programming. * Demonstrate strong verbal and written communication skills and computer literacy. * Act as Human Resource Specialist, including, but not limited to payroll, HR paperwork, coaching, disciplinary action, training, team building, staff motivation, and promoting a positive team work environment. * Develop staffing and scheduling guidelines with all department head/leads. * Ensure all departments have the tools, supplies, equipment, knowledge, experience, and training needed to be successful. * Public relations representative. * Be especially visible to guests during peak times of service, and to provide immediate assistance to guests as requested. * Must have current First Aid and CPR certification. * Must be ServSafe certified. * Must have current TAPs card and State of Alaska Food Worker’s Card. * Able to move and lift supplies, equipment, and tools weighing 50 pounds or more. * Provide direction, training, and development to Naturalist staff and their individual programs. * Scheduling, developing, and overseeing activities for guests. * Familiarization and ability to train and/or provide guidance in all DBL department processes to include: * Continental Breakfast service setup or take down. * Coordinating breakfast room operation with culinary services. * Coordinating lodge operation with guest programs. * Supervising or performing all aspects of cleaning, training, and maintenance. * Managing guest service supply inventory. * Gathering and forwarding guest information and requests to appropriate lodge departments for their immediate action. * Operate motor vehicles when needed. * House and grounds keeping tasks. * Kitchen duties. * Coordinating logistics operations. * Oversight of Gift Shop Sales. * Help coordinate seasonal opening and closing of the Denali Backcountry Lodge. * President may assign other duties as needed. **General Functions** * Performing work that is original, dynamic, and creative in character. Each and every situation during your work day may require unique approaches and varying techniques in order to result in a consistent overall high quality experience for lodge guests and staff. Alaskan Park Properties, Inc. recognizes that high quality results depend upon the imagination, innovation, and talent you possess for this profession. * Employee will exercise consistent discretion and judgment in the performance of the work. Within a wide range of standards and guidelines, you will be granted independence in carrying out your work within generally accepted standards of this profession. You will be empowered to make decisions that best serve the overall needs of the company as it relates to quality guest service, high employee morale, and property performance. * Flexibility. Employee’s duties and assignments may be modified and altered incidental to employee’s principal duties to allow for smooth operation of the business and maximum employment opportunities for the employee. * Diversity. The work will involve duties, which may be incidental to employee’s principal duties, to allow for smooth operation of the business and provide for the values of integration, interdependence, cooperation, synergy, and maximum employment opportunities for the employee.
Ideal Candidate
**Qualifications** * Must have 5 years previous hospitality management experience; some of that experience should be in remote lodging operations. * Overall successful operations of property. * Professional communication skills, both oral and written. * Must have actively supervised, motivated and disciplined employees. * Proven organization and leadership skills. * Works well under pressure. * Track record of effective problem solving. * Able to give and receive directions. * Excellent customer service skills. * Must possess a valid driver’s license and clean driving record, current ServSafe certification, current Alaska TAPs Trainer Certification, current State of Alaska Food Workers Card, current 1st Aid/CPR and AED certifications are required. * Familiar with Material Safety Data Sheets (MSDS) and Personal Protective Equipment (PPE). * Overall proficiency with computers, Microsoft Office, accounting software, POS systems, PMS systems and other hotel/motel related software.

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