Customer Account Advisor

Aaron's

(Plainfield, New Jersey)

Full Time Weekends

Job Posting Details

About Aaron's

Headquartered in Atlanta, Aaron's, Inc. (NYSE: AAN) is a leader in the sales and lease ownership and specialty retailing of furniture, consumer electronics, home appliances and accessories, and currently has more than 2,000 Company-operated and franchised stores in 47 states and Canada. Progressive Leasing, a leading virtual lease-to-own company, provides lease-purchase solutions through approximately 17,000 retail locations in 46 states.

Summary

Assisting the Customer Accounts Department in lease agreement renewal.

Responsibilities

* The Acquisition and Maintenance of Customers
* Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
* Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
* Assist CAM in setting and achieving daily revenue and renewal goals.
* Clean and certify merchandise in the Quality Assurance Center for all items personally returned
* Complete and maintain weekly vehicle maintenance sheet and route sheets daily
* Document all customer appointments and update customer information in the store computer system
* Assist with merchandise returns and customer deliveries as directed by GM
* Perform responsibilities of the Customer Accounts Manager when directed
* Other tasks as assigned by management
* Safely operates company vehicle
* Load, secure and protect product in company vehicle
* Maintain updated customer information
* Assist the Sales Team as needed
* Other tasks as assigned by management

The Acquisition and Maintenance of Customers
Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Assist CAM in setting and achieving daily revenue and renewal goals.
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Document all customer appointments and update customer information in the store computer system
Assist with merchandise returns and customer deliveries as directed by GM
Perform responsibilities of the Customer Accounts Manager when directed
Other tasks as assigned by management
Safely operates company vehicle
Load, secure and protect product in company vehicle
Maintain updated customer information
Assist the Sales Team as needed
Other tasks as assigned by management

Ideal Candidate

**Qualifications**

* 2 years of retail/customer service experience
* Schedule flexibility between 8A – 9P, including Saturdays
* Strong problem solving and decision making skills
* Proven sales experience and ability to engage customers and use appropriate negotiation techniques
* Excellent professional communication skills with both internal and external contacts
* Detail oriented with strong organizational skills
* Skilled in balancing multiple priorities in a fast paced environment

**Requirements**

* At least 21 years old with a valid driver’s license
* Willing to complete pre-employment drug screening and background check
* Satisfactory MVR (driving record)
* Must meet DOT requirements to obtain certification in required states
* Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
* Excellent interpersonal and communication skills
* Proficient computer skills
* Excellent telephone etiquette
* Maintain a professional appearanceAaron's is an equal opportunity employer

Qualifications

2 years of retail/customer service experience
Schedule flexibility between 8A – 9P, including Saturdays
Strong problem solving and decision making skills
Proven sales experience and ability to engage customers and use appropriate negotiation techniques
Excellent professional communication skills with both internal and external contacts
Detail oriented with strong organizational skills
Skilled in balancing multiple priorities in a fast paced environment

Requirements

At least 21 years old with a valid driver’s license
Willing to complete pre-employment drug screening and background check
Satisfactory MVR (driving record)
Must meet DOT requirements to obtain certification in required states
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Excellent interpersonal and communication skills
Proficient computer skills
Excellent telephone etiquette
Maintain a professional appearanceAaron's is an equal opportunity employer

Compensation and Working Conditions