Customer Account Advisor

Headquartered in Atlanta, Aaron's, Inc. (NYSE: AAN) is a leader in the sales and lease ownership and specialty retailing of furniture, consumer electronics, home appliances and accessories, and currently has more than 2,000 Company-operated and franchised stores in 47 states and Canada. Progressive Leasing, a leading virtual lease-to-own company, provides lease-purchase solutions through approximately 17,000 retail locations in 46 states.

Assisting the Customer Accounts Department in lease agreement renewal.

* The Acquisition and Maintenance of Customers * Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone * Act as a customer counselor who resells the benefits of timely lease agreement renewal payments * Assist CAM in setting and achieving daily revenue and renewal goals. * Clean and certify merchandise in the Quality Assurance Center for all items personally returned * Complete and maintain weekly vehicle maintenance sheet and route sheets daily * Document all customer appointments and update customer information in the store computer system * Assist with merchandise returns and customer deliveries as directed by GM * Perform responsibilities of the Customer Accounts Manager when directed * Other tasks as assigned by management * Safely operates company vehicle * Load, secure and protect product in company vehicle * Maintain updated customer information * Assist the Sales Team as needed * Other tasks as assigned by management

**Qualifications** * 2 years of retail/customer service experience * Schedule flexibility between 8A – 9P, including Saturdays * Strong problem solving and decision making skills * Proven sales experience and ability to engage customers and use appropriate negotiation techniques * Excellent professional communication skills with both internal and external contacts * Detail oriented with strong organizational skills * Skilled in balancing multiple priorities in a fast paced environment **Requirements** * At least 21 years old with a valid driver’s license * Willing to complete pre-employment drug screening and background check * Satisfactory MVR (driving record) * Must meet DOT requirements to obtain certification in required states * Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * Excellent interpersonal and communication skills * Proficient computer skills * Excellent telephone etiquette * Maintain a professional appearanceAaron's is an equal opportunity employer