Billing FAQ

Looking for the general employer FAQ?

Can we use DreamHire for free?

Yes, once you sign up, you will automatically be on the Three for Free plan, which is free and has a limited feature set. If you already have a subscription, downgrade to the Three for Free plan to use DreamHire for free. You will have to deactivate all but three jobs and three seats before downgrading.

We need to add someone to our team. How will that be billed?

The cost for your new team member's account will be prorated for the remainder of the current billing period. We'll track this for you, and add it to your bill at the end of the month.

We disabled the account of one of our team members. How does that affect our subscription?

Each day we'll check for account deactivations on your team. When we find one (or more), we'll automatically post a prorated credit to your account. Credits on your account will be used before we charge you again. And, of course, you won't be charged for any deactivated accounts during the next billing cycle.

Our team has several accounts which are not being actively used, but which we don't want to disable. Do we still have to pay for them?

No! We understand that there might be parts of your organization which are slower in converting to DreamHire and we don't want to force you to micromanage account status. If someone on your team is not using DreamHire you won't be charged for them. And, if someone you're already paying for stops using it, we'll even detect that, stop charging for them, and add a pro-rated credit to your account for time you've prepaid. If they begin using it, we'll automatically detect that too and begin billing on a pro-rated basis.

My team has credits: how do we use them?

Once your team signs up for a subscription plan, we'll draw against your credit balance until it runs out. Only then will we start charging your subscription to your credit card.

My team wants to cancel its subscription. How do we do that? Can we get a refund?

Team Owners can change the team's subscription level. There are two options when downgrading from a paid tier to the Free plan

You can downgrade to the Free plan immediately. If there is more than one day until your renewal date, we will pro-rate the remaining balance on your account and hold it for your team as a credit. You can use that credit towards a reactivation of your paid subscription in the future
We can automatically downgrade you to the Free plan at your next renewal date. Your subscription will remain active at its current level through the end of the billing period that you've already paid for

Sorry, we do not offer refunds.

What happens to our team's data when we downgrade from a paid plan to the free version?

We won't delete any of your data. If you have more than 3 active jobs or users, you can choose which to disable prior to downgrading.

We can't pay by credit card. Can you invoice my company?

We can invoice teams that are on the enterprise edition. Contact us at s66qtkupport@dreamhi9p4fgre.io copied to arrange this. All plans purchasable online must be paid by credit card.