Project Manager Operations

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The Project Manager prioritizes and manages projects, initiatives, and testing occurring across their designated department or organization. The role interacts with multiple departments and cross-functional stakeholders, including software development, network/systems engineering, and product development to deliver solutions. The Project Manager is responsible for allocating and managing resources to deliver projects within the constraints of cost, quality, capacity, and deadlines.

* General project management (80%) * With stakeholder input, identifies, defines, and recommends project initiatives for the designated department or organization * Serves as technical liaison for department to prioritize features for development and define requirements for product features * Coordinates with tech to allocate test resources and assist with operational planning for product deployments * Evaluates available resources and contributes to determination of priority level of projects * Periodically reviews and updates priority levels and statuses of projects * Submits tech tickets when necessary tracking critical issues to closure and manages project pages * Improves efficiency, accuracy, and precision of internal systems and processes * Investigates scope, resources, requirements, and feasibility of new initiatives, systems, or processes, using the information to define projects for the designated department or organization * Manages functional and cross-functional project teams, updating stakeholders as necessary * Testing of initiatives, systems and processes (20%) * Works with end users in the designated department(s) to write and to define test plans for product launches, when needed * Assists with, and completes the process of researching key questions: considering resources, defining variables and metrics of success, performing tests, and critically evaluating results * Report on conclusions, successes, and lessons learned

* 3 years of varied project management experience, including operations and technical projects * Exceptional interpersonal communication skills * Self-driven, eager to learn and goal-oriented with strong time management skills * Collaborative leadership skills (liaison) * Calm under pressure, can excel and thrive in a high-volume environment * Proactive problem solving, both technically and creatively * Exceptionally rigorous work ethic, adaptable to ever-changing hours and demands, with ability to re-focus and develop options for quick changes in projects * Strong attention to detail and order * Understands balance of quality and quantity * Understands balance of individual, department, organization and customer needs