Business Process Manager

ZS Associates

(Princeton, New Jersey)
Full Time
Job Posting Details
About ZS Associates
ZS Associates is the world’s largest consulting firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies.
Summary
ZS Associates Business Technology group focuses on strategizing, designing and building marketing and sales technology solutions to improve commercial effectiveness. The types of solutions include enterprise information management, reporting, analytics, CRM/SFA and business process automation enablement. We provide a complete spectrum of business technology solutions, from strategy and roadmap definition to full implementation and on-going operations. Our team possesses deep expertise in leading analytic, business intelligence, CRM and system integration technologies, which we apply in a pragmatic fashion to create and deliver optimal architecture and implementation solutions. The Business Process Transformation group works with clients to design effective technology solutions that support & enhance critical business processes and manage the implementation of those solutions.
Responsibilities
- Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design (user-centric experience design), and technology (data warehousing, report creation); - Write/develop/present creative, compelling (and winning) responses to client requests and solicitations; - Lead Program Management work stream and ensure adherence to best practices and lessons learned; - Develop the cross-functional plan and drive execution of the solution as per the plan; - Manage client expectations and executive communications when project risks and issues arise; - Provide direction and best practices for creating project materials including requirements, change management, business process design, and other deliverables; guide client thinking in this area; - Provide senior level management and oversight for the program as a whole, as well as all activities / deliverables in scope of the contract; - Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions; - Coach and mentor teams, and conduct & develop training programs to contribute to capability building and knowledge sharing (project management, requirements gathering, business process modeling etc. - Play an active role in innovation of services and growing the practice through business development.
Ideal Candidate
**Qualifications:** - Bachelor's/master's degree in Business Administration, Management, CS, MIS or related disciplines; - 7-10 years' of relevant consulting industry experience working on technology delivery engagements and/or MBA Degree from top tier school; - 7+ years' of experience in deployment (with business focus), implementation or program management; - 5+ years' of leading teams using standard software development lifecycle (SDLC) methodology; - Proven ability to lead and influence clients and project teams throughout SLDC lifecycle phases. **Additional skills:** - Thorough understanding of the design process, project management principles, client relationship management, and pre-sales activities; - Thorough understanding of client business concerns to oversee translation into technical inputs; - Proven relationship-building and maintaining skills with clients and across functional areas; - Superb verbal and written communication, organization, analytic, planning and leadership skills; - Ability to manage large, cross-functional teams of 10+ people.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

ZS Associates offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement benefits.

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