Client Engagement Specialist (Intern)

Zillow is the leading real estate and rental marketplace dedicated to empowering consumers with data, inspiration and knowledge around the place they call home, and connecting them with the best local professionals who can help.

Are you an energetic team-player with excellent organization and communication skills? Do you thrive on being the first line of customer support? Zillow Group is looking for a rock star customer support representative to handle customer inquiries. You will be immersed in our fast-paced environment and will be expected to proactively contribute suggestions to improve customer satisfaction and further Zillow Group's success.

* Provide phone, text and email support to consumers and agents in an effective manner via provided tools. * Continually focus on deepening customer relationships by providing exceptional support * Provide feedback in order to improve overall customer satisfaction

* Experience in a customer facing position (i.e. retail, call center, support, sales or help desk) * Ability to work late shifts and weekends (40 hours a week) * Proficient use of web-based products, MS Outlook and SalesForce preferred but not required * Ability to tactfully question and actively listen to customer issues and questions * Ability to re-educate customers on the value of the product they purchased * Capacity to handle multiple tasks and prioritize effectively * Hard working, motivated, enthusiastic and honest; work effectively in a fast paced environment * Strong communication and interpersonal skills through email, phone, text and personal interaction * Familiarity with real estate industry a plus * Current student (Junior/Senior) or very recent grad(within a year)