Remote Services Clerk

Welcome to Zeal Credit Union. We’re a full-service, non-profit, financial institution. Founded in 1954, we now have 11 full service locations throughout Metro Detroit. Our assets exceed $513 million and we have more than 61,000 members who are all shareholders of the Credit Union. We’re also considered the "company credit union” by numerous local employers.

* Possess a passionate devotion to providing outstanding and empathetic service to Zeal Credit Union members and fellow employees * Exemplify Zeal Credit Union's three pillars: live with character, feel with empathy, act with passion * Regular onsite attendance * Respond to member requests, problems, and complaints over the phone and online; directing them to the proper person for specific information and assistance * Order Visa, Visa Debit, and ATM cards and pin numbers; reorders for lost/stolen cards * Responsible for maintenance on Visa, Visa Debit Card, and ATM accounts * Verify Visa Debit and ATM reports * Monitor and verify Visa, ATM, and Visa Debit Card accounts; Falcon Alerts; Cam Alerts, and Fair Isaac Alerts * Responds to employee and members questions, requests, emails, concerns, and complaints * Solve members problems with regards to statements * Counsel members with Visa problems that cannot be handled by tellers * Post to various general ledgers * Wire transfers * Verify New accounts, Joint owners, Payment Cancellation and close accounts

* High School diploma or G.E.D. equivalent * 1 year customer service * Teamwork * Strong interpersonal skills * Personal interaction * Basic knowledge of debits, credits, understanding of standard calculations using a 10 key calculator **Preferred:** * Previous financial institution experience