Member Service Representative (Teller)

Welcome to Zeal Credit Union. We’re a full-service, non-profit, financial institution. Founded in 1954, we now have 11 full service locations throughout Metro Detroit. Our assets exceed $513 million and we have more than 61,000 members who are all shareholders of the Credit Union. We’re also considered the "company credit union” by numerous local employers.

* Possess a passionate devotion to providing outstanding and empathetic service to Zeal Credit Union members and fellow employees * Exemplify Zeal Credit Union's three pillars: live with character, feel with empathy, act with passion * Must possess the ability to travel between multiple offices * Regular onsite attendance * Respond to members, requests, problems, and complaints or direct them to the proper person for specific information and assistance * Obtain and submit member information for loan applications and disburse loan funds * Promote and cross sell Credit Union products and services based on member's needs * Balancing and posting of the ATM * Maintain knowledge of Zeal Credit Union policies and procedures * Consistently meet or exceed established sales goals * Perform special item functions such as selling money orders, official checks, traveler's cheques, and stamps * Process member transactions, requests, and maintenance **Additional Functions** * Balance teller drawer * Maintain member confidentiality * Perform all other tasks and duties as assigned

* High School diploma or G.E.D. equivalent * Previous cash handling experience (1 year) * 1 year customer service * Teamwork * Strong interpersonal skills * Personal interaction * Basic knowledge of debits, credits, understanding of standard calculations using a 10 key calculator **Preferred:** * Previous sales experience * Previous financial institution experience