On-site Process Specialist

XPO Logistics is a top ten global provider of transportation and logistics solutions.

We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation.

On-site management of returnable container program in a fast paced automotive manufacturing facility. This individual will work in conjunction with facility personnel to recommend and develop best practices for the timely and accurate return of containers to the customer’s suppliers.

• Single point of contact at customer’s facility for issues regarding the return of containers.
• Collaborate with facility management and dock personnel to identify opportunities and recommend procedures to drive process improvements.
• Complete returnable container inventories and audits at customer’s facility and supplier’s locations as directed by customer.
• Resolve facility and supplier returnable container issues; (shortages, overages, labeling, system setup, etc.)
• Perform daily “floor walks” in the customer’s facility to identify potential container return issues.
• Partner with other service providers at the customer’s facility to resolve daily operations issues.
• Participate and support all necessary conference calls with all personnel for safety, process alignment, best practices, open issues, etc.
• Provide standardized reporting, communication, and KPIs to customer on program progress.
• Communicate and assist in training facility personnel on changes that impact the returnable container program.
• Travel to customer’s other US locations, as needed, to support new initiatives (launch, problem resolution, inventories, etc.) and assist in vacation coverage. Expected annual travel up to 40%.

• High School diploma or equivalent. 4 years college preferred.
• 3 years of transportation and/or logistics experience; Good working knowledge of manufacturing operations
• Strong analytical and organizational skills; ability to prioritize tasks, meet deadlines and possess attention to detail.
• Communicate clearly and precisely, both orally and in writing
• Ability to work independently and with minimum supervision; displays initiative, innovation, creativity and a strong sense of urgency
• Functional, Intermediate, or advanced working knowledge of Microsoft Office Suite programs, particularly Excel. A minimum functional knowledge of Access preferred.