Housekeeping Manager

The Housekeeping Manager has oversight of all housekeeping functions on property.

Responsibilities:

• To perform all duties towards the goal of maximizing guest service.
• Follow all policy, procedures and service standards.
• Provide an attractive and clean facility for guests in rooms and all public areas designated as the responsibility of the
• Department as trained to the standard. This includes offices and supply closets.
• Determine specific work assignments for Room Attendants and other staff according to the staffing guides and occupancy levels. (Scheduling and daily list assignments).
• Monitor the progress of housekeeping employees each day: Cleaning to standard, finishing in a timely manner, comfortable with their job, etc.; provide feedback to the employees.
• Keep labor budgets for housekeeping employees in line with the budget issued. Report the daily and weekly reports accurately.
• Make sure all housekeeping employees follow uniform and other standards each workday.
• On a timely basis, make sure employees have quality control training as needed.
• Plan and participate in one-on-one training for the staff members who are new or are not performing to standard. Initiate progressive corrective action; retraining, coaching, discipline, when necessary.
• Provide timely and accurate HIGs (feedback) of all housekeeping personnel. - Solicit input from Rooms Inspectors,
• Assistants, and Relief Managers.
• Provide accurate linen counts and supply inventories as required.
• Provide timely, weekly work and post at least three (3) days before the start of the new week.
• Ensure the maintenance staff at location completes repairs needed in the accommodations. Manage Out-Of-Orders.
• Personal inspection of the facility on a daily basis including guest units and public areas.
• Monitor and control all furniture and asset movement at the location.
• Provide a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.

Qualifications:

• Ability to follow instructions and count accurately.
• Ability to make prompt, realistic and fair decisions.
• Business communication skills and effective interaction skills. Have the ability to be understood and offer effective mid-level supervision.
• Good time management and organizational skills. Meet deadlines for reports, supply orders, and inventories.
• Knowledge of Housekeeping operations.
• A valid driver's license with a good driving record is preferred.
• Knowledge of "Right to Know" laws pertaining to housekeeping chemicals.
• Lifting/carrying up to 50 pounds as needed throughout the day preferred.
• Frequent lifting and carrying of supplies and linens sporadically throughout the day.
• Making beds, bending, kneeling, stretching, and reaching as needed for up to 8 hours per shift.
• Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
• Pushing a hotel cart or cabin cart up to 50-75 pounds as needed.
• Working with required chemicals.