Director of Operations

World Class Capital Group is a leading national real estate investment firm focused on acquiring, developing, and managing high-quality real estate.

WCCG is seeking to hire a Director of Operations to be based in its New York office. The Director of Operations will assume a strategic role in the management of the internal operations of the company, while ensuring the company’s everyday operational activities run smoothly. The Director of Operations works closely with the Chief Operating Officer to lead and facilitate the performance, productivity, efficiency and profitability of the company via strong operations, including oversight of human resources, marketing, information technology and information systems, and the administrative function, and will also be the first point of contact for other department leaders’ operational initiatives. This is a unique opportunity to work closely with the executive management of an established national real estate owner/operator.

* Assists and supports the Chief Operating Officer through the project management of strategic operational initiatives across departments * Works with executive team and department leads to draft and execute firm policies and standards of operation (SOPs) * Oversees the human resources, marketing, information technology, information systems and administrative functions * Oversees facilities management, lease administration and office budget for the firm’s Austin and NYC offices * Leads projects and coordinates involvement of staff from other departments to facilitate successful project implementations * Advise the Executive Team on key planning issues and make strategic recommendations on operational decisions and resource allocations * Ensure that all WCCG sites meet brand standards for appearance, efficiency, utility and professionalism * Provide oversight of office presentation, technology efficiency, maintenance and repair services. Provide support for essential corporate services such as reception, security, mail, archiving, cleaning, waste disposal and recycling * Assist in sourcing and planning of allocation and utilization of space for new office locations, or reorganization of existing premises given current and future staffing needs * Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training and best practices to promote safe behavior. Drive and promote safety culture with subcontractors, suppliers and visitors * Coordinate the site Disaster Recovery Plan. Respond to emergency facility issues and be able to rapidly implement and execute a plan of action to address them

**Competencies** * Proven track record of success facilitating progressive organizational change and development within a growing organization * Strong mentoring, coaching experience to a team with diverse levels of expertise * Entrepreneurial team player who can multitask * Superior management skills; ability to influence and engage direct and indirect reports and peers * Knowledge and experience in organizational effectiveness and operations * Proven and progressive leadership skills * Excellent interpersonal skills and a collaborative management style * Strong ability to coach and develop staff * Demonstrated ability to problem solve and resolve conflict * Proven success in organization development and growth * High level of professional maturity and integrity and a solid work ethic * Ability to maintain confidential information * Communication - Able to convey messages in a manner that engages and ensures understanding at multiple levels within the organization * Project management - Apply defined project controls to identify, communicate, and manage project scope, goals, plans, and project progress/performance within budget * Analytical - Make decisions based on needs and budget concerns and assess various alternatives * Team player: Ability to collaborate across teams to accomplish organization goals * Accountability - Ability to manage complex workload and prioritize appropriately, delegating where appropriate to support staff * Interpersonal Skills - Ability to facilitate medium to large groups of people at various organizational levels for purposes of planning, problem-solving, or solution/strategy development **Qualifications** * 5-7 years of relevant work experience in business and/or real estate operations * Bachelor’s Degree in Operations, Business Management, or related field; MBA preferred * Knowledge and experience in organizational effectiveness and operations * Proven and progressive leadership skills * Communicates information clearly, using appropriate and effective methods * Excellent interpersonal skills and a collaborative management style * Strong ability to coach and develop staff * Demonstrated ability to problem solve and resolve conflict * Proven success in organization development and growth * Strong written and oral communication/interpersonal skills * Highly motivated, committed and ability to work independently