Customer Support Representative

Work Market’s labor automation software empowers companies to create, manage & scale their flexible workforce to dramatically improve productivity. We help companies “Uberize” their business. We have incredible momentum which has triggered our need to rapidly scale our Sales organization.

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Work Market users. Customer Support Representatives at Work Market will also work closely with the product, sales, and customer success teams to help facilitate the best experiences for our users. The ideal candidate is a fiercely loyal advocate for our users, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being able to work independently in a fast-paced environment.

* Provide effective enterprise level support for Work Market users through telephone calls, chats, emails, and personnel requests for support * Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution * Assist the customer success team with projects including onboarding, recruiting, and worker cultivation * Great attitude with the desire to be a key player in a challenging, fun, fast-paced work environment * Experience with industry standard applications including Google Docs * 1-3 years experience in customer service * Must be able to commute daily to our Huntington, Long Island office