Business Process Analyst (#16-1406)

The administrative structure of the court system is detailed in Article VII, section 4(3) of the Wisconsin Constitution, Statute (758.19) and Supreme Court Rule (SCR) Chapter 70.

Introduction Consolidated Court Automation Programs (CCAP) seeks qualified candidates for a full-time Business Process Analyst position. This unique position offers a wide range of duties, including: gathering and documenting user requirements, creating and executing test plans, providing direct end user phone support for custom and off-the-shelf software, on-site and remote software implementations, and software training. CCAP provides hardware and software, including custom web applications, for Wisconsin Court System staff, elected officials, and the public. Experienced individuals who enjoy developing and supporting cutting edge software in a team environment are encouraged to apply. Candidates must be self-motivated and have a commitment to providing high-quality systems and services to the Wisconsin Court System. Analysts may specialize in one or more of the core job functions based on abilities and aptitude.

The selected candidate will: * Perform software business analysis functions. * Define user requirements, perform analysis and design, assist with development and review of system requirements, coordinate usability testing and create and execute test plans. * Provide call center support for all court system users. Provide solutions for custom and off-the-shelf software applications. Assist with and lead the implementation of new software, hardware and system upgrades. * Conduct webinars, classroom and individual training for court system staff in the use of CCAP-provided software applications.

Required: Selected candidates will have current and relevant experience in the following: * Training and/or experience providing software training and support, including excellent analytical skills. * Training and/or experience providing support and training for computer and network operating systems, including peripheral hardware such as scanners. * Training and/or experience in business analysis, usability, and software design. * Training and/or experience in quality assurance methodologies. * Courses and/or experience in business or public administration. * Strong analytical skills. * Excellent verbal, written and interpersonal skills. * Excellent customer service skills. * Ability to lift heavy objects, bend and occasionally work in hot and/or dirty environments. * Valid Wisconsin driver’s license. Preferred: * Thorough knowledge of computer systems. * Strong understanding of the business functions and the IT needs of the court system. * Experience providing support for Microsoft Office Suite, Internet Explorer, Google Chrome and GroupWise email. * Experience training users in common application software programs. * Knowledge of generally accepted accounting principles. * Experience with SQL databases.