Analyst I/II-Finance

Windstream (NASDAQ: WIN), a Fortune 500 company, is a leading nationwide provider of advanced network communications. We offer a range of enterprise-class data, voice, network and cloud services to help keep your business in a perpetual state of winning.

* Responsible for Retail invoice accuracy. This will be reviewed and audited via Trending, Forecasting, invoice review, and system testing. Each billing cycle will be audited and trended for invoice verifications and production bill cycle approval in timely manner. * Ensure billing accuracy and timely issuance of invoices by providing analytical feedback and technical support to billing operations team for each retail billing cycle. Provide assistance in diagnosis and resolution of bill trip errors. * Perform prebill checks and trending analysis by cycle and investigate revenue variations for potential billing errors and/or leakages. If issues are identified, work with Billing Operations and Revenue Data Integrity to ensure resolution. * Responsible for providing tier three support for customer care groups for billing discrepancies, inquiries and disputes. Perform database research and review including running adhoc queries for transactions, rate calculations, and system date issues. Ability to identify incorrect data in the billing system and the ability to correct the data both from the front end user interface and pushing data into the oracle tables. * Research and coordinate recycling of unrateable error suspense to maximize revenue per cycle. * Responsible for monitoring and review of ongoing reports to ensure billing accuracy. Coordinate corrections needed with responsible department contacts and implement corrections when necessary. * Analyze billing issues and take necessary steps to correct issues, including notification and coordination with other departments as needed. * Post, edit, monitor and ensure bill messages are properly added to invoices. * User Acceptance Testing for assigned projects. * Creation and sending out invoices. * Position requires some after-hours work, including weekends, depending on bill cycle schedules.

**Preferred Skills:** * Four year degree or equivalent work skills and experience. * Project Management experience * Strong research, analytical and problem solving skills with ability to work under tight schedules. * 2-5 years billing experience * Strong communication skills both written and verbal. * Advanced knowledge of Retail billing system and database. * Knowledge of RDBMS, SQL as well as other query languages, or the ability to learn these things **Knowledge of Windstream systems:** * ICARE,Clarify,Revchain,Remedy. * Advanced Knowledge of Excel * Advanced Ability to analyze data * Advanced knowledge of MSOffice products. * RDBMS working knowledge * Ability to handle multiple, high-pressure priorities and meet or exceed deadlines * Strong time management & organizational skills **Qualifications** * College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.