Coffee Customer Service

Wegmans Food Markets, Inc. is a family-owned U.S. regional supermarket chain headquartered in Rochester, New York. Wegmans has multiple stores in the mid-Atlantic region, in New York, Pennsylvania, New Jersey, Virginia, Maryland, and Massachusetts. Founded in 1916 in Rochester, Wegmans has appeared on Fortune's annual "100 Best Companies to Work For" list since its inception in 1998.

Our Coffee Shop serves customers the freshest, most delicious blends of coffee and specialty drinks throughout the day. In this department, you’ll work with a team to provide incredible customer service and share your knowledge and passion for the coffee industry. If you are a coffee fanatic and love the scents of freshly brewed coffee, this could be the role for you!

Providing Incredible, Knowledge Based Customer Service

• Build rapport with customers by remembering “regular” drink orders, making recommendations, and conversing with customers while preparing orders
• Share your knowledge and passion for the industry to help educate others about different blends, seasonal drinks, and new products
• Maintain product levels throughout the day by stocking, refilling and rotating product, and preparing fresh coffee and specialty beverages

Ensuring High Quality Products & Ingredients

• Follow Wegman core recipes to prepare drink orders with speed, accuracy, and a consistent outcome in line with Wegmans Standards of quality
• Merchandise products in innovative and eye-catching displays to increase customer awareness and promote sales in the department
• Properly maintain and operate all equipment and machinery in the department, including but not limited to, espresso machines, blenders, commercial coffee brewers and coffee pots
• Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures

Living Who We Are

• Support, encourage, and respect co-workers
• Work with supervisor to set and achieve goals for professional development
• Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
• Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Seeking Candidates Who…

• Live our values: caring, respect, empowerment, making a difference, high standards
• Possess teamwork & diversity awareness
• Seek continuous learning opportunities
• Provide incredible customer service
• Ensure food & human safety
• Possess organizational skills
• Provide knowledge based service
• Educate self and others about product knowledge
• Use and explain Wegmans cooking techniques
• Possess culinary knife skills

Preferred Skills and Experience

• Customer service experience, preferably in a food service, grocery or retail setting
• Experience working in a coffee shop or kiosk environment

Work Environment

• Work involves continuous interaction with customers and co-workers in a fast-paced environment
• Typical motions include repetitive hand and arm movements, bending, reaching, frequent lifting, and sometimes reaching and lifting above shoulder height.
• Responsible for moving and lifting an average of 1 – 10 pounds of product with a maximum weight lifted of 35 rarely
• Basic tools & Equipment must be able to use coffee machines, cash register, u-cart, food service appliances
• Will spend the majority of time on his or her feet and stand without a break for up to 4 hours
• May be exposed to various allergens