Payment Advisor

Volusion is a fully hosted, all-in-one shopping cart software trusted by over 40,000 merchants. The platform, designed for small and medium business owners, includes everything you need to succeed.

As a member for the Payment Advisor Team you are a highly organized sales professional selling our credit card processing service. This team follows a process, though it is a bit different for each and every customer. The process requires attention to detail and the ability to overcome hurdles. At its core this team is still a laser focused sales team that delivers our merchant service offering to current Volusion Store owners.

• Responsible for the setup and implementation of the Credit Card Processing Gateway for approved Volusion merchants.
• Respond to any Volusion Merchant Services inquiries via phone and email.
• Maintain an organized system of receiving and submitting customer documentation via fax or email.
• Maintain and note customer records in an organized manner so that all necessary information is provided to the underwriting bank for approval.
• Work with underwriting bank’s credit team to provide merchants multiple options to satisfy outstanding conditions to approve the merchant account.
• Follow up with merchants to ensure their application holds are removed in an efficient and fair manner.
• Proactively seek industry news and trends to stay informed.

• Bachelor’s degree or equivalent work experience
• 1-3 years Sales or related experience.
• Documented track record of exceeding objectives in a performance-driven environment
• Ability to think strategically and tactically.
• Strong interpersonal and influencing skills.
• Ability to keep it simple by assessing options and coming to decisions quickly.
• Self-motivated and proactive with exceptional follow-though; works with a sense of urgency.
• Strong organizational skills.
• Ability to research a subject and present findings in a clear and concise manner.
• Ability to work across boundaries with cross-functional teams.
• Strong verbal and written communication skills.
• Previous sales experience a plus.
• Salesforce familiarity a plus.