Sales Operations Specialist

Vantiv

(Denver, Colorado)
Full Time
Job Posting Details
About Vantiv
Vantiv is making payments smarter, faster, and easier for all our partners, as well as the consumers they serve. From the largest retailers in the U.S., to the coffee shop down the street, we are leading the transformation in payments through chip-enabled cards, mobile wallets, eCommerce, and technology solutions to businesses of all sizes.
Summary
The purpose of the Sales Executive Specialist is to assist the Sales Executives in converting Merchant leads to processing accounts. The Sales Executive Specialist achieves this by actively working with Sales Executives and Merchants to complete the application process, including the account boarding process. The Sales Executive Specialist will ensure that Mercury is able to achieve its revenue targets by ensuring that the merchant account application is complete and the Merchant is activated.
Responsibilities
* Proactively work with assigned Sales Executives to ensure all paperwork and signatures are received from Merchant applicants. * Actively work with the ABC team to resolve all trouble tickets and enable Merchant boarding. * Work directly with pending Merchants to resolve any errors or missing information in the application paperwork. * Work closely with the Sales Executive, Merchant Activation Consultant, and ABC team to ensure a smooth application and activation process. * Answer calls in the SES phone queue to answer Merchant application questions. * Work with Merchants to lead them through the Express Application process. * Provide secondary, back-up coverage for Sales Executives who are out of the office.
Ideal Candidate
* Minimum 2 years of merchant facing experience (sales experience preferred). * Thorough knowledge of the merchant application and account boarding process. * Effective problem solving skills and welcoming attitude towards merchants. * High level rate, credit card processing, and channel partner knowledge. * Great organizational skills and results driven attitude.

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