Spa Concierge

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

A Spa Concierge at the Vail Marriott greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.

* Book appointments by phone, walk in, email or fax. Schedule appointments and cancellations accurately. * Have knowledge and provide details of services offered. Have knowledge of current spa specials and group discounts / specials. * Check in / out spa guests. Deal with guest issues. * Have knowledge of all retail products and assist guests with sales. * Meet monthy retail goals for spa concierge. * Complete daily therapist appointment schedule. Update schedules as needed, coordiate with therapists. * Maintain cleanliness of reception and guest relaxation area / general housekeeping duties. * Follow all spa opening/closing procedures. * Follow all accounting procedures. Handle and balance all payment transactions. * Other duties as assigned.

* One year work experience in a related field (spa, hospitality, medical, salon). -required * Must be proficient in Microsoft word, excel, email, internet. -required * Must be able to communicate effectively in English. -required * Bilingual in Spanish. -preferred * Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization. -required * Must possess excellent communication skills. -required * Basic conflict resolution skills. -preferred * Must be able to lift up to 25lbs. -required * Must be able to stand for up to 8 hours. -required * Must be able to crouch, stoop, kneel and crawl. -required * Must be able to communicate by phone. -required