Customer Engineer

Urban Airship is trusted by thousands of businesses looking to grow with mobile. Every day, marketers and developers depend on Urban Airship to deliver more than one billion mobile moments that inspire interest and drive action.Urban Airship’s mobile growth platform is used by many of the world’s most admired companies, including Adidas, Alaska Airlines, The Home Depot, NBC Universal, Sky Media, and Zillow.

* After you have solved the same problem 3 times, do you find that you simply must find a way to stop that problem from happening ever again? * Are you excited to contribute to Python, Java, and Ruby Open Source libraries? * Do you like working in a team that trusts and values each other? Even though that means accountability to your peers? * Do you think balancing competing priorities makes the day more interesting? * Do you find that you naturally make checklists for complex processes because you hate making mistakes? And you want to spare others from learning the hard way? * Do phrases like “dynamic environment” scare you, or motivate and intrigue you?

* Second level support for Customer Problem resolution * Triage, investigating reported issues, deploying fixes to UA services and management of escalations into core development. * Develop tools and automation based on observations of support trends, and opportunities to empower customer support with better tooling and automation * Supporting Important existing Internal Tooling used by all teams solving customer problems. * Open Source Library Management * Develop a Masters level understanding of Urban Airship services and products.

* BS in Computer Science or equivalent with at least 2 years in a Technical Support or Development role * Must be able to competently read and write code demonstrably in one of the following: Python, Java, Objective-C, Ruby, JavaScript - with a desire to learn the others * Working knowledge of Linux and Mac OS X * Comfortable with/learning mobile platforms like iOS and Android * Strong written and verbal communication skills, and knowing when to employ one over the other * You have waded into a large unfamiliar codebase and come back out with the solution to a problem * Strong customer service and collaboration skills