Territory Sales Manager

UPC Insurance is a flourishing and vibrant company that focuses on writing personal property insurance in catastrophe-exposed areas since 1999. UPC is one of the fastest growing Homeowners companies in the country. Headquartered in St. Petersburg, Florida, we currently operate in several states with plans to rapidly expand. UPC Insurance maintains an “A”(Exceptional) Financial Stability Rating from Demotech.

Under the direction of the VP – Operations & Business Development, the Territory Sales Manager assigned to New York will represent the company and work with the agents in the assigned territory to produce and assure profitable business. The Territory Sales Manager is responsible for the delivery and explanation of agency contracts licensing and agency management reports. The Territory Sales Manager is responsible for identifying and interviewing prospective agencies and determines advisability of establishing new agency contracts. Reviews agents’ production figures, and monitors all activities, which might result in increased/decreased business. Serves as a communications link between agent, the insurance market and the company and communicates to the company information on agency performance, local competition and general business trends. The Territory Sales Manager will work with the policy processing and claims staff when needed to insure superior service to our agent customers. As an extension of the company in the field, the Territory Sales Manager will support and actively promote the strategic direction of the company to the agency network.

The Territory Sales Manager reports directly to the VP – Operations & Business Development and has routine contact with the other members of the Sales team. The Territory Sales Manager is the primary contact with the company’s customers the Independent Agents with whom the company is contracted.

• Develops and implements territory goals and strategies to increase UPC’s market share in alignment with UPC’s overall pricing and business objectives
• Monitors yearly new business commitments
• Identify possible new agency appointments, interviews prospective agencies, evaluate potential and recommend advisability of establishing new agency contract
• Analyze agency loss ratio problems, establish and monitor rehabilitation programs or recommend termination if profitability cannot be achieved.
• Promotes UPC’s products by ensuring agency awareness of their features and benefits
• Educates agency regarding UPC’s products and policy writing system
• Responsible for relationship building with the agency
• Gather competitive intelligence, analyze UPC’s position and recommend action
• Works with policy processing and claims staff when needed to insure superior service
• Provides ongoing agency support and follow up to ensure customer satisfaction
• Maintains communications with all UPC team members through informal and formal quarterly reports
• Ensures compliance of all company practices through periodic agency audits
• Knows United’s systems and uses them effectively
• Manages expenses in accordance with the territory budget
• Performs other related duties as assigned by the VP – Operations & Business Development

Environmental Demands: Extensive road (and some air travel) including overnight stays in hotels.

Physical Requirements: Professional appearance, good hearing and speaking skills are required since face to face and telephone contact with the company’s customers is frequent and extensive. Also, driving capabilities are necessary due to extensive road travel.

Mental Requirements: Skills necessary for the effective performance of this position’s job functions include analytical/decision making skills, strong leadership ability and excellent interpersonal skills, strong verbal and written communication skills, ability to prioritize, plan and organize personal responsibilities, ability to work independently and as part of a team.

Equipment Used: Computers, calculators, telephones

Qualifications: College degree or demonstrated experience, 2 -5 years Sales experience, technical knowledge of personal property insurance, commercial knowledge and experience is desirable, action oriented and committed to customer service, proficiency in the use of IT tools, fluent in Spanish is desirable.

Certificates/Licensure: This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work performed. The incumbent will typically perform other related job objectives, special assignments and less significant responsibilities.