Customer Service Representative - Patient Billing

For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world. Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center, Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, Mattel Children's Hospital UCLA, and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region.

* Answers phone promptly, respond to inquiries, giving accurate information in a speedy and polite manner. * Resolves problem accounts and patient issues, making proper notations and contacting the appropriate parties once done. * Skill in writing grammatically correct, complex business letters such as correspondence involving disputes or complaints. * Negotiates, offers alternatives, and resolves complaints. * Forward statements and/or form letters to patients advising of account status and indicating any patient action which should be taken. * This task will include making payment arrangements according to established policy and procedures. * Solicits credit card payments of delinquent bills when speaking to each caller.

* The Patient Biller III must demonstrate strong interpersonal skills in order to address and resolve patients' concerns, with good verbal and written communication skills, and must be professional in appearance and approach. * Skilled in the usage of all Microsoft Word, Excel and other programs as defined by the Faculty Practice Group, Physicians' Billing Office Management Staff. * Candidates must have 2 years of prior medical billing experience.