Senior Software Engineer - Growth

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Every developer who signs up for Twilio has a vision of what they want to create. We are the ones who hold their hands during their first steps, we are the backbone when things go awry, and the unwavering presence whenever a guiding hand is needed. Customer pain is always our north star -- we glean patterns from sales calls, mine engagement metrics for discord that could point to a customer problem, and constantly review data for hints of trouble. Each developer success is our success -- every struggle is our struggle. We are a new small team of scavenger-doers who are in a constant cycle of learning, ideating, and doing. We run experiments on all aspects of the onboarding experiment including email, web pages, tooling, docs, sales calls, and collateral. Any area where we are not testing is a missed opportunity to learn. Some experiments succeed wildly, some fail abysmally - all are extremely valuable inputs to our internal compass. No developer knows exactly what to do to build their vision. It’s your task as part of this team to innovatively inform, educate, demonstrate, coach, and guide roadblocks away so that developers can build the best version of what they imagined when they clicked “Get Started”.

* Own your production infrastructure end-to-end. You’ll deploy your own code multiple times a week. * Work across the codebase on features that unblock whole classes of users, like supporting new platforms or languages. * Build interactive guides that introduce new users to Twilio, that advise and coach them through their biggest challenges. Build the backbone they rely on when they don’t know what to do next. * Own and master the experimentation process - know what the variables are, gauge the potential impact, understand the risk. Make go/no go recommendations to the team. * Use a blend of quantitative data and qualitative data to help identify which experiments are most effective. Know the answer to questions like “does usage of a certain feature drive product usage?” and “is this experiment a success?” * Collaborate with the broader Growth team to help pack the biggest punch when it comes to helping developers make their vision a reality.

**You are...** * driven to bake growth into the company’s DNA as a continuous habit. * empathetic with customers and passionate for clearing their roadblocks. * in the habit of questioning your own assumptions. * biased towards action, and not afraid to get scrappy to keep the ball rolling. * excited about the idea of empowering other developers to find their ‘Aha! moments’. * comfortable in both a monolithic and heavily service oriented architecture and understand the benefits of each.