Director of Cloud Infrastructure Engineering

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Job Description The Leader of Infrastructure Engineering will provide software, systems, and operational leadership to deliver highly available, low-latency experiences to Twilio engineering teams. This position will be instrumental in automating operations, scaling, and securing Twilio's always-on distributed systems. The role is leading a team of infrastructure engineers (devops, systems, network, and software developers), as part of a 24x7 on-call organization headquartered in San Francisco, CA. About the job: This person will be responsible for reducing risk to the organization by providing a common set of infrastructure and processes that teams can leverage as building blocks to develop services. The leader will oversee all infrastructure services provided by AWS and other SaaS/PaaS/Cloud vendors, including access management, credential management, PKI solutions, infrastructure and services OPEX management. The successful candidate will have a proven track record of success in building software and processes that deliver operational excellence on all levels, including coordinating and driving issues to resolution.

* Develop a world-class 24x7 engineering organization. * Lead the delivery of high-availability and high performance platforms; ensure uptime with the goal being five nines (99.999%). * Develop and implement best-in-class technologies and operational procedures, including development and constant betterment of tooling. * Technically dive deep; balance technology needs with business, customers’ needs and demands. * Drive continual process improvement and own performance visibility. * Automate and instrument common customer requests (access management, certificate management, security groups, RBAC). * Manage cloud and data center assets, including capacity mgmt & TCO. * Work closely with other teams in R&D to discover upcoming application changes to drive effective planning, optimal infrastructure utilization, and a highly secure network and compute environment.

Skills & Requirements * Extensive experience in large scale, high performance, 24x7 Internet-oriented SaaS/PaaS/IaaS production environments. * Track record of effectively owning, improving and optimizing world-class incident response processes and on-call teams. * Must be a strong, passionate, detail-oriented Leader who can prioritize, values the customer, is innovative as well as quantitative, can communicate clearly and will bring a consistent history of delivery. The role requires creative engineering balanced with high quality and customer focus for solutions with business relevance. * Experience with public cloud providers (AWS, Google Cloud, Azure). * Great recruiter and mentor, experience managing software, systems, and network engineers. * Experience in using a feedback loop to accomplish ongoing improvements. * Demonstrable expertise around specifying, designing, and implementing cloud management, system health, performance monitoring tools, and software management tools. * Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex distributed systems.