Sales Support Assistant Lead

Trunk Club

(Charleston, South Carolina)
Full Time
Job Posting Details
About Trunk Club
Trunk Club was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most people. It’s overwhelming, inconvenient, and takes way too much time. With Trunk Club, men and women discover awesome clothes that are perfect for them without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps people look their best and saves them time.
Summary
The Sales Support Assistant Lead is responsible for providing an exceptional service experience while assisting in our on-site operations. You'll be on the front line, solving problems for our members and supporting our stylists in day-to-day account management and appointments.
Responsibilities
* Assist Sales Support Manager and Leads with all showroom responsibilities and supervise Sales Support Associates * Provide remarkable support to our growing sales team by maintaining inventory organization and presentation and maintain knowledge of new and old product (know vendor names, styles, colors, etc) * Coordinate inventory based on direction of Sales Support team leads and conduct training for Sales Support Associates * Fold product from in-house appointments, run shelves, dry clean & steam wrinkled products as needed, process product damages (customer and vendor), re-tag products as needed, assist with unpacking/tagging/folding new product and stocking the shelves, as well as assist in receiving and stocking all supplies needed to run the sales office * Assist with deliveries of new product and showroom supplies * Process inbound and outbound custom garments and coordinate logistics of member purchase deliveries and returns * Manage relationships with members to help make their lives easier and manage issues and inquiries via chat, email and phone calls; greet guests and assist at reception and delight customers with unbelievably considerate care and attention to detail * Have the ability to be on your feet for most of your shift and moving around the office/stock room. This job requires occasional sitting, standing, walking, lifting, carrying, and pulling objects up to 20 pounds.
Ideal Candidate
**About you** * You're a great listener, and you are also highly comfortable articulating your point of view * You make friends easily * You routinely plan your day and organize your life * You're a champion problem solver * You're looking to learn and grow in a dynamic start-up environment * You're a natural leader and prefer to work as part of a team * People sometimes tell you that you are awesome **What your background may look like** * You have a bachelor's degree or relevant work and/or retail experience * 1-3 years of key holder or supervisory experience * Reliable for efficiency, accuracy and attention to detail * Ability to learn quickly and multi-task, you can juggle several tasks with ease * Proficient with Microsoft Word and Excel and have intermediate technical skills * Dependable for providing essential support to a team and excellent communication * Comfortable with working in a chaotic environment and work well under pressure * Effective problem solver and able to navigate through any situation * Positive attitude and eagerness to take on additional responsibilities

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