Service Delivery Lead Job

TriZetto

(Englewood, Colorado)
Full Time Travel Required
Job Posting Details
About TriZetto
At TriZetto, we know that a company is nothing without its associates. That’s why we strive to attract and keep the best in the business. To do that, we’ve created a culture that values, rewards, and nurtures the people who make TriZetto run. We offer our associates a number of opportunities to further develop their career, including Associate Professional Development, Leadership Development Program, and TriZetto Academy.
Summary
The Service Delivery Lead ensures client satisfaction and success through the execution and support of Application and Management Services across TriZetto.
Responsibilities
- Working with customer delivery management to establish plans to resolve client production incidents and service requests based on multiple factors. Tracking to developed plan and working across the TriZetto organization to effectively meet the client's business needs. - Tracking and executing deployments and updates to client environments ensuring successful on-time deployments. - Developing agendas and creating action logs for all client meetings. Tracking open items in action log and ensuring timely delivery. Facilitating weekly client meetings. - Establishing positive relationships with clients through effective communication and on-time delivery of commitments. - Working with Service Delivery Manager and technical resources to ensure tickets and deployments are properly resourced based on the timeframe for delivery.
Ideal Candidate
- Bachelor’s degree in Management Information Systems, Business Administration, or a related discipline. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree. - Minimum of one year of experience, preferably in a client facing role. Healthcare industry experience preferred. - Proficient in Microsoft Office applications. - Demonstrated ability to prepare and deliver clear status reporting. - Strong organizational skills. - Strong presentation skills with ability effectively communicate through written or verbal forums and strong interpersonal skills. - Limited travel.
Compensation and Working Conditions
Benefits Benefits not included

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