Application Analyst Associate

At TriZetto, we know that a company is nothing without its associates. That’s why we strive to attract and keep the best in the business. To do that, we’ve created a culture that values, rewards, and nurtures the people who make TriZetto run. We offer our associates a number of opportunities to further develop their career, including Associate Professional Development, Leadership Development Program, and TriZetto Academy.

Providing problem solving, analysis and support for software application and/or data issues. Supporting external users on all aspects of user reported application problems or questions including software.

• Dealing directly with internal and external customers to ascertain problems and assisting in resolving their issues while striving to build and maintain strong customer relations and partnerships.
• Troubleshooting, testing and coordinating to resolve reported software and/or data issues while providing status to internal and external clients.
• Identifying, understanding and documenting client business requirements.
• Managing a workload of support incidents on a timely basis with assistance from supervisors.
• Interviewing, listening and observing internal and external clients to gather information and assess problem areas.

• High school diploma, GED Certificate or equivalent. Bachelor's degree in Healthcare Management, Information Systems or a similar discipline of study preferred.
• No prior experience required. Minimum of one year of related experience preferred. Experience in healthcare billing preferred.
• Proficient in Microsoft Office applications including Word, Excel and Outlook.
• Basic knowledge of claim formats and products preferred.
• Limited travel.